Optimizing Interaction Through Customer Care with Chatbot
Providing customer care for existing customers using chatbots is one of the prominent trends in
Using Live Chat to Increase Personal Interaction with Customers
Interacting with customers requires a variety of skills, and each interaction channel has different requirements.
Customer Interaction via Live Chat Effectively During End-of-Year Shopping Season
For websites utilizing online customer support solutions (Live Chat), the increased traffic during the year-end
Choosing CRM for small businesses: To do or not to do? What to consider?
Today, CRM is seen as an indispensable tool for businesses to enhance customer relationships and
Experience in CRM Implementation: How to Get Started?
Implementing CRM applies to businesses. Many businesses, although aware, need to apply software to customer
Should You Invest in a CRM System at the End of the Year?
The end of the year is a "sensitive" time for businesses to make financial decisions.
7 Benefits of a CRM System for Customer Care Tasks
CRM is currently the most effective customer care and management solution for every business. For
Live Chat: What Is It? 10 Reasons Live Chat Leads the Customer Support Race
What Is Live Chat? Live Chat, or direct chatting, is a medium that allows businesses to
Marketing Automation: What Is It? How to Optimize It for Your Business?
I. What is Marketing Automation? Marketing Automation involves using software to automate marketing processes such as
Marketing Automation – The “Switch” to Optimize All Business Activities
With the rapid development of technology and artificial intelligence, marketing is one of the industries